Throughout our 13 years managing CONRACs, FFM’s mission has been to continuously develop new and improved ideas for managing more efficiently. As one of the first CONRAC management and operations companies, many of our ideas have been implemented at other airports. Design engineers have consulted with FFM throughout the development process to incorporate these ideas when designing their next CONRAC.
FFM is one of the few specialists in this industry that has experience from design and construction to managing and operating. We have become leading experts in the industry at saving money by incorporating proven ideas into the initial design vs. making costly changes during or after construction. At the management stage, FFM partners with the airport and local managers to discuss the best service providers in the area, and then bids out the service among the best. Price is never the only factor—the company must have a proven record of reliable service with an attitude of customer satisfaction. We know that any downtime building systems or any disruptions to counter service or drive lanes influences the customers’ ability to have the best experience possible, and reflects on the airport and the rental car companies.
We have participated on design teams with three major airports and several smaller airports specializing in fuel systems for Consolidated Rental Car Facilities. Our knowledge and experience with the equipment and the fuel systems enables us to save the airport and the rental car agencies thousands of dollars by installing the right equipment the first time. Many airports have spent unnecessary dollars correcting essential design flaws that affected operations, which were identified only after the system was completed. FFM is able to help avoid these mistakes.
As a representative of the airport and rental car agencies, FFM makes sure that its procurements include:
When maintaining a facility with complex entities, one manager cannot self-perform all duties. FFM knows that it will be using industry experts for some of the building maintenance and strives to build solid relationships with those vendors, which also helps to drive down costs.